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Help Center FAQ

Let us help! Review our Frequently Asked Questions and get the answers you need!

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CONNECT WITH OUR SALES TEAM

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Design Services

Label, Logo Design & More

Marketing Services

Marketing & Product Photography Services

Website Support

Hosted Website Support & Website Design

Custom Formulation Request

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Damage Claim or Quality Control Issue

Product Complaint or Adverse Affect

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are your product formulas vegan, natural, etc?

Our chemists leverage science, expertise and nature to deliver the most potent formulations in the beauty industry. Comprised of the highest quality ingredients sourced from around the world, our clinical-grade formulas are safe and effective.

Many of our products are paraben-free, sulphate-free, SLS free and vegan. All of our products are cruelty free, we never test on animals. Our products are made with natural and organic ingredients.

Each product listed under the "Our products" in the main menu have a full list of ingredients for you to cross-check. 

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Do you offer custom formulation?

To begin custom product development, our R&D fee is $1800- $5000 CAD with a minimum order quantity of 20 gallons per formula, depending on the product’s batch sizes, fill quantities and raw materials. This requires a lead time of about 3-5 weeks from the date of confirmed changes. 

Our R&D fees provide full access to our R&D chemists, our procurement team, a dedicated project manager, and includes feasibility study,  preservative challenge testing, stability assessment, PH and component compatibility to assure your product’s best chances for success in the market.  

How long does it take to receive my order?

We pride ourselves not only on quality and support but also on efficiency. Our lead time is one of the fastest in the industry. Once we receive your approval AND Confirmation of Label Design, you can expect your order to ship in 15 business days. This time is not guaranteed, but we strive to get the order's out as efficient as possible. 

What design options do you offer?

At Cosmetic Labs Canada, we know everyone creates in different ways. That’s why we accept a variety of file formats: For logos, we recommend. PNGs with transparent backgrounds or an Adobe Illustrator file. For images, please send us high-resolution images.

For completed label designs, please send us .PDFs with any fonts used on your labels and embed any images. 

What is your shipping policy?

CLC will use the best-calculated shipping rate for all order’s which will be calculated once the order is processed. Shipping fees will be calculated based on actual freight wt & Dimensions (Dimensional Wt).  We use the best quoted rate with UPS, PUROLATOR or DHL with domestic & International orders. 

CUSTOMS & DUTY

  • Our cosmetics are Manufactured in Canada and ARE EXEMPT from USA/ MEXICO Duty. 
  • SHIPPING TO  USA or Mexico will be charged a broker &  State/ Provincial Tax.  The broker fee's are typically minimal fee to clear your items with Custom's. 
  • International Orders  may be Duty Free, please consult with a broker depending on the destination. 
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CUSTOMER ARRANGED SHIPPING 

If a customer chooses to provide shipping labels, the customer must insure that the goods are shipped as Fragile & Liquids. The customer is responsible for all damages obtained and to put an order in with their carrier's insurance if required. We are NOT responsible for 3rd Party shipping claims.