Frequently Asked Questions

General Information

Our facilities can accommodate orders as small as, 12 units per product. We do not have any restrictions on maximum order sizes however; lead times may vary depending on quantity. There is no minimum for bulk purchases.

There are no preset dollar minimums. The cost depends on the product, packaging, quantity, and options that you choose for your brand. Please contact one of our sales representatives at support@cosmeticlabscanada.com for our pricing.

Our typical lead times are 15-20 business days for new orders upon order approval and receipt of deposit. This may vary depending on the time of year, product and packaging availability. If we can fulfill an order sooner we will.

Orders may not be canceled after order approval.

If our packaging options do not meet your requirements, you are more than welcome to supply us with the packaging of your choice (Minimum order quantity of 100 pieces). Please request Cosmetic Labs Canada's Shipping and Receiving information from your sales representative.

Please contact a Sales Representative at support@cosmeticlabscanada.com for details.

Yes. Starting prices are $675.00 and costs may go up depending on ingredients and testing requirements. For every order you place, there will be an 8-12 week lead time and a 25-gallon minimum purchase. Please contact a Sales Representative at  support@cosmeticlabscanada.com for details.

PAYMENT TERMS, TYPES OF PAYMENTS & FEE'S 

TERMS:

  • Cosmetic Labs Canada strives at providing the best pricing for your private label brand. We want to keep our customer cost's as low as possible and you shouldn't pay more because someone else did not pay for their order. In order to confirm your order, it MUST BE PAID IN FULL prior to the design stage. 

TYPES OF PAYMENTS:

  • Certified Cheque/ Bank Draft 
  • Email Money  Transfer 
  • Electronic Funds Transfer 
  • In-Person Cash or Debit 
  • Visa /Mastercard * if choosing to pay with this method, your order will be processed as a temporary hold if over $1000 CND We will contact you directly if choosing this payment option (Note: processing fee will be charged). If your order is under $999.99 including HST your credit card will be immediately processed. 

All Private Label orders less than $5000.00 (Before HST) WILL be charged $35.00. Once an order is processed we are unable to change, cancel or alter the order and a new order must be entered. 

About Our Products

How can I order samples?

Please visit our online sample page here.

What are the sample sizes for private label products?

Samples vary from ½ oz, 1 oz, 2 oz and up depending on the product chosen.

When can I expect my sample order?

Please allow 3-4 business days for the sample department to complete your order. Upon shipping, you will be emailed a copy of your paid invoice along with the tracking number.

Your sample website is not working.

Please email support@cosmeticlabscanada.com and our sales representative would be happy to process your order manually.

At CLC we are proud to be cruelty-free.

Our chemists leverage science, expertise and nature to deliver the most potent formulations in the beauty industry. Comprised of the highest quality ingredients sourced from around the world, our clinical-grade formulas are safe and effective.

Many of our products are paraben-free, sulphate-free, SLS free and vegan. All of our products are cruelty free, we never test on animals. Our products are made with natural and organic ingredients.

Each product listed under the "Our products" in the main menu have a full list of ingredients for you to cross-check. 

Bath & Body

Choose between: Clear with White Tops or white with black tops. Our bath and body products are recyclable plastic.

Face

Clear plastic with Silver & White Tops. 

Hair

White Plastic Bottles with black lids. 

Essential Oils

Our essential oil bottles are amber glass & black tops. 

Men

Amber bottles with black tops. 

Children and Babies

White bottles with white tops

No, we will not source this for you but you can supply it to us. Please request CLC Shipping and Receiving information from your sales representative.

To begin custom product development, our R&D fee starts at $1800 CAD with a minimum order quantity of 20 gallons per formula, depending on the product’s batch sizes, fill quantities and raw materials. This requires a lead time of about 3-5 weeks from the date of confirmed changes. 

Please contact a Sales Representative at support@cosmeticlabscanada.com for details.

Yes. Starting prices are $675.00 and costs may go up depending on ingredients and testing requirements. For every order you place, there will be an 8-12 week lead time and a 25-gallon minimum purchase. Please contact a Sales Representative at  support@cosmeticlabscanada.com for details.

Design & Labels

We certainly can. We have several Graphic Designers on staff. We charge $300.00 for logo design. Label design will vary depending on the number of products and complexity of the design. The design fees are a one-time charge for all of your products on this order and on future orders – unless you decide to modify your designs. Alternatively you can supply us with your own designs. Label templates will be provided once your order has been approved.

At Cosmetic Labs Canada, we know everyone creates in different ways. That’s why we accept a variety of file formats: For logos, we recommend .PNGs with transparent backgrounds or a packaged Adobe Illustrator file, but we also accept .JPEGs and .SVGs.

For images, please send us high-resolution images. For completed label designs, please send us .PDFs with any fonts used on your labels and embed any images. We also accept packaged .Ai files. (If using any Adobe programs, do not outline paragraphed text.)

We provide 100% polyester water resistant labels on a 4 color printing process. Our labels are available in two finishes: Matte and High Gloss. If you have specialty label design, such as metallic ink, clear or foil, etc. we can provide you with a quote from an outside printer.

As we are not box printers, we work with several suppliers and can provide you with a quote.

We do professionally Photoshopped images that are $40.00 per photo. We do offer digital rendering services on some products. Please contact a Sales Representative at support@cosmeticlabscanada.com for more information.

We go to the highest measures to ensure your products and their labels meet all requirements and regulations. 

When it comes to the label or product descriptions, we (Cosmetic Labs Canada or our customers) cannot claim that the product/formula makes a physical change to the skin, hair or body or affects the structure or function of skin, hair or body (this would be a drug claim). We can only claim that it changes the appearance of the skin and that products are for cleansing, beautifying, promoting attractiveness, or altering the appearance (since these are cosmetic claims).

Our label requirements:

  • Product Name
  • Fill Quantity
  • Directions
  • Cautions
  • Distribution Information
  • Company or Personal Name
  • City, State & Zip
  • Email, Website or Phone #
  • Ingredients (if not listed on your outer boxing or website)

Marketing FAQ

At Cosmetic Labs Canada, we know business owners are some of the busiest people and often don't have time to worry about marketing. That’s why we offer a variety of services. Everything from website design, product photography and printed marketing materials. 

Ask one of our designers about options for:

  • Professional Web Photos
  • Website Design 
  • Ecommerce Integration
  • Amazon
  • Business Stationery

Yes! We offer professional web-ready photos of your products. We make it easy to get professional-level product photos of your new product line.

How it works:

  1.  Order photos with your designer
  2. Provide shot direction
  3. We shoot it
  4. Approve the photos
  5. You're all set

Please note: All photos will be shot on a white background and are web-ready unless specified otherwise.

Cosmetic Labs Canada offers comprehensive solutions when it comes to website design and development. Our capabilities include site architecture and wireframes building, visual designing and layouts, web development and coding, content writing services, testing and review, and site maintenance with regular monitoring and updating. Anything you need for your website, we will get it done with on-time delivery. Our development teams work in sync with your goals and can deliver different types of websites and features ranging from simple, static websites to dynamic websites with rich multimedia content and enterprise solutions or portals.

Yes, stationery design can be provided at an additional fee. We offer everything from letterheads, business cards, postcards, banners and other specialized marketing material you may require.

About your order account

We pride ourselves not only on quality and support but also on efficiency. Our lead time is one of the fastest in the industry. Once we receive your approval AND Confirmation of Label Design, you can expect your order to ship in 15 business days. This time is not guaranteed, but we strive to get the order's out as efficient as possible. 

let's Chat About Shipping 

CLC ARRANGED SHIPPING

    • CLC will use the best-calculated shipping rate for all order’s which will be calculated once the order is processed. Shipping fees will be calculated based on actual freight wt & Dimensions (Dimensional Wt).  We use the best quoted rate with UPS, PUROLATOR or DHL with domestic & International orders. 
    • CUSTOMS & DUTY
      • Our cosmetics are Manufactured in Canada and ARE EXEMPT from USA/ MEXICO Duty. 
      • SHIPPING TO  USA or Mexico will be charged a broker &  State/ Provincial Tax.  The broker fee's are typically minimal fee to clear your items with Custom's. 
      • International Orders  may be Duty Free, please consult with a broker depending on the destination. 

CUSTOMER ARRANGED SHIPPING 

    • If a customer chooses to provide shipping labels, the customer must insure that the goods are shipped as Fragile & Liquids. The customer is responsible for all damages obtained and to put an order in with their carrier's insurance if required. We are NOT responsible for 3rd Party shipping claims.

To purchase from us, you must create an account first. Click here to easily sign up.

Click here to reset your password. A temporary password will be sent to your inbox (check your junk or spam folder if you don’t see it right away).

To change your password, visit your Account Details section of your account. Enter your current password, then enter your new password and re-enter to confirm. Click the Save Changes before leaving the page.

For images, please send us high-resolution images. For completed label designs, please send us .PDFs with any fonts used on your labels and embed any images. We also accept packaged .Ai files. (If using any Adobe programs, do not outline paragraphed text.)

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