By checking Yes to have read the terms and conditions you agree to our terms. Credit card processing fee of 3% is charged on ALL STRIPE Credit Card Transactions. 


SAMPLE orders  CANNOT BE CANCELLED, REFUNDED or EXCHANGED.   Once the order is received our staff will immediately start to formulate and package your sample order. Sample order’s will be shipped within 7-10 BUSINESS days. 


Once an order is placed, Raw Materials and Packaging Components (including containers, bottles, sprayers, closures, and pouches) are non-cancellable, non-refundable, and non-exchangeable. We uphold the highest standards for our materials, prioritizing the safety of our cosmetics. Therefore, returns or exchanges are not accepted for any packaging, closure, or raw material.


Once placed, Private Label orders are non-refundable, non-cancellable, and non-exchangeable. Our Private Label cosmetics are meticulously tailored and packaged exclusively for your brand. Prior to confirming your order, we urge you to thoroughly review it, as online order cancellations cannot be accommodated, especially during peak business periods when our lab and processing facility operate around the clock.

CLC is dedicated to delivering the freshest cosmetics in Canada. We maintain a one-month consumption level of raw materials on hand, ensuring optimal freshness. Larger orders may necessitate additional time to procure bulk materials, upholding our commitment to freshness.

For Private Label (No Customization) orders:

– Orders with 6-999 bottles per SKU typically ship within 14-21 business days.
– Orders with 1000+ bottles per SKU generally ship within 4-5 weeks, contingent on raw material availability. Contact our sales team for current production leads and material sourcing.  Orders exceeding 1000 units require a Purchase Order.

**Delivery times commence from the date of cleared payment and the signed final design contract. To ensure the freshest finished product, we source materials with the same lot numbers directly from our suppliers, striving for quick turnaround times.**

For Private Label WITH Customization orders:

– Orders with customizations, including special order components, usually ship within 3-5 weeks, depending on raw material availability.

The timeframe initiates upon full payment of the purchase order and the provision of the final signed digital label proof or the arrival of the last received components (bottles, caps, raw materials, etc.) at our facility on behalf of the customer or distributor.

Kindly note that if components encounter delays, our control over the process is limited.


Digital fee’s CAN BE REFUNDED, if the request is received within 48 hours of payment. Note that once an order has started the order is no longer refundable. Our team will make the required changes to ANY digital are you request to ensure 100% Satisfaction.  Rush order’s will NOT be refunded.


Rush orders CAN NOT BE REFUNDED. Rushed orders are processed as fast as possible.  A premium charge will apply depending on the order size. 


Customer’s who wish to send us their packaging, labels, raw materials or any other components must ensure that the items being sent are from an ISO rated distributor with proof of current certificates. Our Quality Assurance Manager will be required to view all documentation to ensure the bottles and components are suitable for the desired use. Appropriately sourced packaging and components is a vital component when confirming product stability.  

IMPORT CHARGES must be handled on your account prior to arriving to our facility. If any component arrives with DUTY/ IMPORT CHARGES C.O.D, a 10% surcharge will be applied to the value from our broker and added to your account. Please ensure all duty is paid on your behalf. 

SOURCED LABELS  by the customer must ensure the labels ARE NOT Laser Cut. Laser Cut Labels WILL BE REJECTED! Labels sourced by your company MUST BE DIE CUT with the appropriate die size. If you are sending us labels from another supplier be sure view and print the SEND LABEL SPECIFICATION SHEET HERE. 


Samples will be Shipped  will be calculated as a FLAT RATE for all Canadian, USA & Mexico Orders 

Will be Calculated at time of shipped and added to the invoice. This is to ensure customers are not paying an inflated rate when calculated online. As private Label contains many variations there is no way to estimate the weight or dimensions of the final products as it is calculated using the finished product dimensions. This cannot be automatically configured as it is based on the options checked by the customer. Our domestic and international rates are based on our volume discount rates. Once the final product is packed our Logistics team will update you with the best shipping cost or you can send a BOL/ Waybill  for pickup using your own shipping account. 


Import charges are the responsibility of the customer. We are happy to complete the CUSMA/ Free trade certificates & Certificate of Origin (CofO) for all exported orders. If the order is shipped within Canada, these documents WILL NOT be prepared unless requested at time of payment. CofO cannot be completed once the order leaves our facility. 


Import charges are the responsibility of the customer. We will complete the  Certificate of Origin (CofO) for all exported orders automatically. Please ensure the cosmetics or ingredients are approved for importation in your Country. Cosmetic Labs Canada only assesses products within North America. Shall you require any  additional information our team will be happy to provide it to ensure easy export/ Import.